1. Eligibility for Return
- Damaged in Transit:
- We will gladly accept returns for items that are damaged during shipping.
- You must notify us immediately upon receiving the product and provide evidence of the damage (e.g., photos or videos).
- Manufacturer Defects:
- We will accept returns for items with manufacturer defects.
- You must notify us immediately upon discovering the defect.
- Other Returns:
- Returns for reasons other than damage or manufacturer defects may not be accepted.
2. Return Procedure
- Contact Us: Contact us immediately at 71 000 848 to inform us of the return.
- Packaging:
- Carefully repackage the item in its original packaging, including all accessories and documentation.
- Ensure the item is adequately protected during shipping to prevent further damage.
- Shipping:
- Ship the returned item to the address provided by us.
- You are responsible for the cost of return shipping unless the return is due to damage in transit or a manufacturer defect.
- Inspection:
- Upon receipt of the returned item, we will inspect it to verify the reason for return.
3. Refunds
- Approved Returns: If your return is approved, we will issue a refund to the original payment method.
- Processing Time: Refunds may take 5-7 business days to process.
- Shipping Costs:
- Shipping costs for approved returns due to damage in transit or manufacturer defects will be refunded.
- Shipping costs for other returns will not be refunded.
4. Important Notes:
- Return Timeframe:
- Returns must be initiated within 1 day of receiving the product.
- Used Items:
- Used items are generally not eligible for return unless they are damaged or have a manufacturer defect.
- Sale Items:
- Sale items may have limited return eligibility.
- Please refer to the specific terms and conditions for the sale item.
5. Contact Us
- For any questions regarding our Returns Policy, please contact us at:
- Email: sales@vespanorthlebanon.com
- Phone: 71 000 848